General terms and conditions of the company Urban Bike Society

A) Making a purchase

1.Order
We offer the possibility to order conveniently via our online-shop or by phone. For mutual safety, orders outside Greece are not accepted by telephone.

2. How to pay

  • By C.O.D. (cash on delivery)
    The delivery is effected via courier service. You pay the amount to the carrier directly on receipt of the goods. Please acknowledge that in addition to our internal C.O.D. charge of 2.3 €.  A delivery by C.O.D. is only possible within Greece.
  • By payment in advance via Bank Transfer
    When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account. Our Bank account details are displayed to you upon order.
  • By credit card / PayPal
    For our customers, we offer payment by Mastercard or Visa credit cards.
  • By credit card / Viva Wallet
    We accept all major credit card companies via Viva Wallet payments.

3. Delivery
We choose the most efficient way to deliver our goods to your door the fastest way possible. You get to choose the shipping method upon checkout. In case of a missing item or not having your parcel delivered, you need to contact us as soon as possible via mail or phone in order to be able to investigate through the courier company what happen. After the investigation if the reason for the missing item was our mistake we choose to replace it with a new one.

B) Security of purchase / Cancellation information for consumers

1. Warranty
We grant two years of implied warranty on all items, as alleged by EU law.
In case you have purchased a faulty item and wish to return it to us via warranty, please contact us in order to see the problem caused and if it is covered under the warranty terms of the brand that made the item. If the item is covered by the warranty terms then we will proceed in order to replace it. We DO NOT refund faulty items under warranty terms, only replace them.

2. Cancellation policy for consumers
Consumers have a legal right to cancel their order within 12 hours after their purchase.
Please contact us by any means possible in order to cancel your order as soon as possible. In case the order has dispatched and it is on your way then you need to pay the returning fees in order to get a refund.
After we receive the item we will refund your order.
The items must be UNUSED in mint condition inside their original packaging.

You can contact us using the following info:

Urban Bike Society

I.Pantazidou 43,
Pilea, 54352
Thessaloniki, Greece

Phone +30 2310 81 55 55
info[at]bikeservice.gr

3. Transport damage/complaints
We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.

4. Dispute Resolution
Online dispute resolution according to Article 14 of the Regulation (EU) No 524/2013:
The European Commission offers a platform for the online dispute resolution. For the ODR platform please refer to following link: http://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

5. Privacy policy
We use and save your data only if this is necessary to process your order correctly. If necessary, the required data will be forwarded to service providers for this reason. All individual-related data will of course be treated strictly confidentially.
According to our terms and conditions, the display of our products in our online shop does not represent a legally binding offer; instead it is a non binding online-catalog.
By clicking on the button “finalizing order with binding payment duty” you are placing a binding order of all goods in your shopping basket. The order confirmation is sent out immediately after placing your order, but does not constitute a contract acceptance. We can accept your order by sending out a contract note per E-mail or by sending out the goods within 5 days.

C) Voucher campaign
The voucher code must be pasted into the voucher code field and it also needs to be verified by clicking on the “Redeem”-button.
As soon as you send a product back and your purchase value becomes less than value mentioned in the promotion the offer is no longer valid and the discount will be subtracted from your refund.
Please keep in mind that an allocation of the gift voucher after placing the order is not possible due to technical restrictions.
The voucher codes and offers are valid only for the on line shop and not for the physical store.